FREQUENT QUESTIONS

Asked and answered

The questions people actually send us, answered as they'd be answered in an email, including the ones where the answer is 'not yet'.

Q01

Can I book instantly online?

No. There's no instant-booking engine here and no checkout. Every trip starts as an enquiry through a destination page or the contact form, and is confirmed with us directly by email. We'd rather plan four trips properly than sell four hundred badly.

Q02

How far in advance should I enquire?

Three to six months is comfortable for most routes. For Kyoto in autumn, Iceland's aurora season, or Oaxaca around Día de Muertos, aim for six to nine, because the good small hotels in those windows go early. Short-notice enquiries are still welcome; we'll be honest about what's still available.

Q03

Do you handle flights, or just the ground itinerary?

Our work is the ground itinerary: routing, hotels and guesthouses, transfers, guides, and the day-by-day shape. We'll advise on flight timing and which airports make the trip easier, but you book your own flights for now, which keeps you in control of miles, fare classes, and changes.

Q04

What if I don't see my destination listed?

Ask. The nine published routes are places we've travelled ourselves, not the boundary of what we'll plan. If a region is outside what we can do genuinely well, we'll say so instead of improvising with a supplier we don't know.

Q05

Is there a deposit required?

Not at this stage, because there's nothing to pay for yet: the payment and booking flow isn't live. Planning conversations and draft itineraries cost you nothing. When deposits do become part of the process, the terms will be written out plainly before you're asked for anything.

Q06

Are the prices on the site final?

No. Every price shown is indicative, a realistic starting point for two travelers in a normal season, before your dates, room choices, and any guides are settled. Your actual quote comes in the itinerary draft.

Q07

How do I get on the newsletter?

Use the form at the bottom of any page. We store only your email address, send new routes and seasonal guides, and never pass it to anyone else. Ask via the contact page and we'll delete it.

Q08

Who am I actually talking to?

The founders. There's no support tier, no outsourced inbox, and no chatbot. That's also why replies take a day or two rather than a minute.